Crypto Tax Calculator

How to use CTC to write off stolen or lost crypto

Handling losses from crypto scams, rug pulls and hacks

FAQ: Why Isn’t My Data Showing in My Account?

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FAQ: What to do when the app is slow?

How to manage sync history and delete transactions of a specific sync.

Sync History Feature

Handling the "Something went wrong." Error Message

David Melbourne

Layla Huang

Vivi Turla

This collection helps users with common issues

Troubleshooting

API Error Codes

A checklist of how to troubleshoot when exchange API is not working.

Exchange API Sync Failed

Exchange File Upload Failed

This guides you through the steps to take in order to add an additional wallet for the same blockchain

Adding Multiple Wallets on the Same Blockchain

A checklist to identify and resolve missing data in your CTC account.

How to Ensure Data Completeness

Shane Brunette

Importing

How to fix a transaction with an incorrect currency and stop incorrect currencies from showing on your portfolio

How to Fix Incorrect Currency

Why you can't find the fee on the trade and how the fee is added to the cost basis

How are fees calculated?

How to fix a transaction which is showing the incorrect price

Price is Incorrect

Errors with Transactions

Get help when the balance displayed is incorrect

Why are the balances incorrect?

Error with Balance

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