Crypto Tax Calculator

How to use CTC to write off stolen or lost crypto

Handling losses from crypto scams, rug pulls and hacks

FAQ: Why Isn’t My Data Showing in My Account?

Toggle - Smooth Scrolling

FAQ: What to do when the app is slow?

How to manage sync history and delete transactions of a specific sync.

Sync History Feature

Troubleshoot common issues like errors, slow loading, glitches, or the “something went wrong” messsage with these quick fixes.

Must-Try Troubleshooting Steps

David Melbourne

Layla Huang

Vivi Turla

This collection helps users with common issues

Troubleshooting

API Error Codes

A checklist of how to troubleshoot when exchange API is not working.

Exchange API Sync Failed

Exchange File Upload Failed

This guides you through the steps to take in order to add an additional wallet for the same blockchain

Adding Multiple Wallets on the Same Blockchain

A checklist to identify and resolve missing data in your CTC account.

How to Ensure Data Completeness

Shane Brunette

Importing

How to fix a transaction with an incorrect currency and stop incorrect currencies from showing on your portfolio

How to Fix Incorrect Currency

This article explains how our app calculates and records cryptocurrency transaction fees for tax purposes.

How are fees calculated?

How to fix a transaction which is showing the incorrect price

Price is Incorrect

Errors with Transactions

Get help when the balance displayed is incorrect

Why are the balances incorrect?

Error with Balance

How To Use the Birdie Recording App

Troubleshooting Tool

Integrations

Privacy Policy

Tax Guides

Pricing

Terms of Service

Blog

About

Security

Contact

Product

Legal

Resources

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.