Crypto Tax Calculator

Troubleshoot common issues like errors, slow loading, glitches, or the “something went wrong” messsage with these quick fixes.

Must-Try Troubleshooting Steps

FAQ: Why Isn’t My Data Showing in My Account?

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FAQ: What to do when the app is slow?

Layla Huang

Shane Brunette

David Melbourne

This collection helps users with common issues

Troubleshooting

API Error Codes

A checklist of how to troubleshoot when exchange API is not working.

Exchange API Sync Failed

Exchange File Upload Failed

A checklist to identify and resolve missing data in your CTC account.

How to Ensure Data Completeness

Error with Importing

How to fix a transaction with an incorrect currency and stop incorrect currencies from showing on your portfolio

How to Fix Incorrect Currency

How to fix a transaction which is showing the incorrect price

Price is Incorrect

Vivi Turla

Errors with Transactions

Get help when the balance displayed is incorrect

Why are the balances incorrect?

Error with Balance

How To Use the Birdie Recording App

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