Troubleshooting

This collection helps users with common issues

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10 articles in this collection
Written by Shane Brunette, David Melbourne, Mathieu Mingant and 1 other

Importing

API Error Codes

API Error Codes, Failing API

Written by David Melbourne
Updated over a week ago

Exchange API Sync Failed

Written by Shane Brunette
Updated over a week ago

Exchange File Upload Failed

Written by Shane Brunette
Updated over a week ago

Adding Multiple Wallets on the Same Blockchain

This guides you through the steps to take in order to add an additional wallet for the same blockchain

Written by Mathieu Mingant
Updated over a week ago

Errors with Transactions

Currency is Incorrect

How to fix a transaction with an incorrect currency and stop incorrect currencies showing on your dashboard

Written by Patrick McGimpsey
Updated over a week ago

Fee is Missing

Why you can't find the fee on the trade and how the fee is added to the cost basis

Written by Shane Brunette
Updated over a week ago

Price is Incorrect

How to fix a transaction which is showing the incorrect price

Written by Shane Brunette
Updated over a week ago

Solving In-Flight Balance Issues

Understanding why a single send or receive should not exist and how to fix the issue to achieve the best tax outcome.

Written by Patrick McGimpsey
Updated over a week ago

Error with Balance

Balance Remaining is Incorrect

Get help when the balance displayed is incorrect

Written by Shane Brunette
Updated over a week ago

Payment Errors

Payment Error 44359

What to do if you receive this error code when paying for a report

Written by Patrick McGimpsey
Updated over a week ago