If you can’t find your data, lost access to your account, or your subscription seems to have disappeared after logging out, don’t worry—we’ve outlined common reasons and solutions to help you find it.

Follow this guide to locate your receipt and verify that the email on it matches the one you're using to log in.

If you signed up with MetaMask, CTC recognizes your account by your wallet address, not your email. To access the same account and subscription, always use the same wallet and select the same address when logging in.

If you signed up with an email and password, please double-check that you are using the same email address. You should usually receive a welcome email upon signing up and a receipt for every subscription you've paid for. Try searching for 'CTC LEDGER' or 'cryptotaxcalculator' in your inboxes, and you should be able to identify which email you used to sign up.

If you're a client invited by your accountant, or an accountant who invited a client to Crypto Tax Calculator, you can share data with each other. However, if you accidentally select the wrong data set, you may not see the expected information. (Don't worry; this can be switched at any time. 😉)

As an invited client, please ensure that you select the data set you want to work on with your accountant on your Settings page (Settings -> Permissions -> Data management or https://app.cryptotaxcalculator.io/settings/permissions).

An accountant can not change this setting on their side, so please ensure your client selects the data set you want to work on.

Check this guide for more information about data sharing.

This is rarely the case, but always try a hard refresh on the page if you suspect it's the issue with your browser, and give it some time if you have many transactions.

If you still can not locate your account or see your data, contact the support team using the in-app chat so we can assist you further. 😇