When importing data via an API, the sync may fail due to a number of reasons. When this happens the app will display an error code and a small message on the bottom left side of the page describing the error. Below you can find a list of all of the error codes and what steps to take if one occurs.
If you don’t see your error code in this list, please contact support.
Code | Displayed Message | Cause | Suggested Action |
400 | "Something went wrong while syncing, please try again or contact support if this continues." | Usually caused by incorrect headers/authentication. It's different from a 401 error in the sense that our backend has an incorrect header, nonce, signature or other relevant parameters. Can also be caused by a bad query parameter. (TLDR: an issue on our end.) | Please try again or contact support if this continues. |
401 | "Access denied, please check your API keys and permissions.” | Usually a bad API key which has improper permissions. | Check that your API keys and permissions are correct to what our instructions say and try again. |
404 | "Something went wrong while syncing, please try again or contact support if this continues.” | Usually a bad API key, a bad endpoint (possibly just deprecated), or a bad request URL due to query parameters. This is more an error on our end that we need to fix | Please try again with a new API key or contact support if this continues. |
429 | "Something went wrong while syncing, please try again or contact support if this continues.” | An issue on our end because we have been rate limited by the exchange. | Please try again or contact support if this continues. |
500 | "The exchange's API is down, please try again later.” | This is because of the API being down on the exchanges side. | Try again later or reach out to the exchange for support. |
503 | "The exchange's API is down, please try again later.” | Generally means something is wrong with the API at the end of the exchange. We need to wait for them to resolve the issue. | Try again later or reach out to the exchange for support. |
504 | "Something went wrong while syncing, please try again or contact support if this continues.” | This is possibly an issue on our end or on the exchanges and will require more investigation | Please try again or contact support if this continues. |
1000 | "No Transaction found for this wallet. Please check your wallet address is correct.” | No transactions have come through with the sync. | Check that you are importing the correct wallet/exchange. Please reach out to support if you know there should be transactions importing. |
2000 | "The number of transactions to import exceeds the allowed limit of 100,000." | The transactions coming through from this single source exceed the limit of 100k transactions.
It's the restriction of our app. | The wallet/exchange that you are importing has more transactions than we can support at the moment.
We are working on increasing the limit in the future. |
Other | “Unknown reason, please contact support” | We are unsure and need further investigation as to what caused this issue | Please contact support if you are seeing this error code as we will need to investigate what the cause could be. |