When importing data via an API, the sync may fail due to a number of reasons. When this happens the app will display an error code and a small message on the bottom left side of the page describing the error. Below you can find a list of all of the error codes and what steps to take if one occurs.

If you don’t see your error code in this list, please contact support.

Code

Front End Display Message

Cause

Suggested Action

400

"Something went wrong while syncing, please try again or contact support if this continues."

Usually caused by incorrect headers/authentication. It's different from a 401 error in the sense that our backend has an incorrect header, nonce, signature or other relevant parameters. Can also be caused by a bad query parameter. (TLDR: an issue on our end.)

Please try again or contact support if this continues.

401

"Access denied, please check your API keys and permissions.”

Usually a bad API key which has improper permissions

Check that your API keys and permissions are correct to what our instructions say and try again.

404

"Something went wrong while syncing, please try again or contact support if this continues.”

Usually a bad API key, a bad endpoint (possibly just deprecated), or a bad request URL due to query parameters. This is more an error on our end that we need to fix

Please try again with a new API key or contact support if this continues.

429

"Something went wrong while syncing, please try again or contact support if this continues.”

An issue on our end because we have been rate limited by the exchange.

Please try again or contact support if this continues.

500

"The exchange's API is down, please try again later.”

This is because of the API being down on the exchanges side.

Try again later or reach out to the exchange for support.

503

"The exchange's API is down, please try again later.”

Generally means something is wrong with the API at the end of the exchange. We need to wait for them to resolve the issue.

Try again later or reach out to the exchange for support.

504

"Something went wrong while syncing, please try again or contact support if this continues.”

This is possibly an issue on our end or on the exchanges and will require more investigation

Please try again or contact support if this continues.

1000

"No Transaction found for this wallet. Please check your wallet address is correct.”

No transactions have come through with the sync.

Check that you are importing the correct wallet/exchange. Please reach out to support if you know there should be transactions importing.

2000

"The number of transactions to be imported is greater than the allowed limit.”

The transactions coming through exceed the limit for the app (more than 100,000 transactions)

The wallet/exchange that you are importing has more transactions than we can support at the moment. Please reach out to support if this is the case.

Other

“Unknown reason, please contact support”

We are unsure and need further investigation as to what caused this issue

Please contact support if you are seeing this error code as we will need to investigate what the cause could be.

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