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Why has my Payment Failed?

Troubleshoot the payment issues while updating or renewing your subscription.

Layla Huang avatar
Written by Layla Huang
Updated over a week ago

If you are experiencing payment failure while paying for, upgrading or renewing your subscription, you can go through our checklist below to see if any of these are preventing the payment from going through;

  • Are there sufficient funds on your card?

  • Is the card expired?

  • Is the card still valid?

  • Is your card number correct?

  • Have you reported your card stolen or lost?

  • Have you tried on a different web browser? Some browsers like Brave can have payment issues. It is recommended to try using Chrome.

  • Check if there are any pop ups being blocked? - this would usually be the case for safari browsers and mobile browsers.

You can check and update your card details in the Manage Payment section. (More details here);

Occasionally, there is also a possibility that your bank has declined your card. If your card has been declined recently at other places, you might want to reach out to your bank for more information.

If you still cannot upgrade your plan

If after checking the above and you still can not upgrade your plan, check out this guide as you might have canceled your subscription which stops you from upgrading the plan:

If your previous payment is overdue

If your previous payment is overdue, and you can not process the payment, we will have to manually renew this for you. Please reach out to our support team to assist you.

If you’ve gone through and checked the above list and everything seems fine, please reach out to our support team via the in-app chat at the bottom right corner with the error message and some details so we can investigate this further for you 😊

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