This is a guide for the individual users. If you are using an accountant portal, please visit this guide instead.
Crypto Tax Calculator (CTC) is a yearly subscription platform. This means that you pay upfront for the entire year, and your subscription auto-renews every year.
Manage your subscription and payments
Head to the top-right corner and click on the little human icon. Next, click ‘Manage Subscription‘ to open up a new tab that takes you to your Stripe portal.
Your Stripe Portal looks similar to this.
You can do a few things on your Manage Payments (Stripe Portal) page.
Manage your subscription.
Check your cost details.
Manage your payment method.
Manage your billing information.
Check and download your invoice and receipt.
1. Manage your subscription
You can view your current plan and cancel your subscription at any time. If you choose to cancel, you’ll retain full access to your reports until the end of your current billing period. You can also resume your subscription at any time before it expires.
If the subscription is not resumed by the end of the billing period, your account will automatically revert to the free plan. Learn more in our Cancellation Policy
To downgrade your subscription, please contact our support team through the in-app chat — we're happy to help.
2. Check your cost details
3. Manage your payment method
You can update your card details here. If you still have an active plan, you need to add a new card before deleting the old one.
Even if your card has expired or is no longer valid, your issuing bank will often still allow the payment to go through. (See the below picture from Stripe.)
4. Manage your billing information
NOTE: This action will only change the email receiving the invoice and payment notifications. Your Crypto Tax Calculator login email will remain the same.
This will update your billing email. All the invoices and payment notifications will be sent to this email.
5. Check and download your invoice and receipt
You can click the arrow next to the billing date, which will take you to a new tab that allows you to download your invoice and receipt.
FAQ
Q: How do I downgrade my subscription?
Downgrading your subscription isn’t currently a self-serve option. To request a downgrade, please contact our support team through the in-app chat.
Before requesting a downgrade, make sure to:
✅ Check your transaction count: It must be within the limits of the plan you want to switch to.
✅ Review available features: Ensure the new plan includes the features you need.
You can view the most up-to-date plan details on our pricing page.