Cancellation Policy

How to cancel the plan and how it affects your access and data

Layla Huang avatar
Written by Layla Huang
Updated over a week ago

Crypto Tax Calculator (CTC) operates on a yearly subscription model, providing you with the convenience of an upfront annual payment. The subscription will automatically renew on an annual basis to ensure seamless access to your tax reports on our platform, maintaining your data continuity. (Read more about the subscription pricing model).

If you wish to cancel your subscription

Follow the below steps to cancel your plan. You can still use CTC until the end of your current active billing period. You can check and manage your subscription status in your Settings -> Billings.

❗️Payment failed notification❗️If you have received a notification about a failed payment and wish to cancel the subscription, please contact the support team for further assistance. 😇

You will lose access to any paid features including tax reports once your subscription has expired. However, if you change your mind, you may renew your subscription before the end date.

If you are unsatisfied with the product

To give you confidence, we offer a full 30-day money-back guarantee. If you are unsatisfied with the product during this period, you may request a refund by following the steps below:

  1. Cancel your plan by following the below steps.

  2. Reach out to our support team via the in-app chat and request a refund.

  3. Help us improve by filling out the optional refund survey.

  4. You will receive a refund receipt once we processed your refund.

❗You must reach out to the support team if you request a refund.

❗We reserve the right to delete your data once a refund is processed. You can contact support via the in-app chat box if you change your mind within 7 days.

How to cancel your plan?

  1. Log in to your CTC account.

  2. Click the profile icon at the top-right corner, and choose ‘Manage Subscription’ from the drop-down menu.

  3. This will open up a new tab where you can cancel your subscription. Click ‘Cancel plan’, which will bring you to a confirmation page.

  4. On the next page, click ‘Cancel plan’ to cancel your plan if you agree to CTC LEDGER PTY LTD's Terms of Service and Privacy Policy.

Accountant canceling client's subscription

  1. Go to your Clients page.

  2. Find the client you want to cancel. Click the three dots at the right-hand side and select 'Cancel Subscription'.

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