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Cancellation Policy

This guide outlines how to cancel or unsubscribe from your plan, detailing how it affects your access and data in the app.

Layla Huang avatar
Written by Layla Huang
Updated over a week ago

Overview of the Subscription Model

Crypto Tax Calculator (CTC) operates on an annual subscription model with automatic renewal, ensuring continuous access to tax reports and other paid features. For details on the pricing model, see subscription pricing model.

Steps to Cancel/Unsubscribe Your Subscription

Individual Account

  1. Log in to your CTC account.

  2. Click the profile icon at the top-right corner, and choose ‘Manage Subscription’ from the drop-down menu.

  3. This will open a new tab where you can cancel your subscription. Click ‘Cancel plan’ to proceed to a confirmation page.

  4. On the next page, click ‘Cancel plan’ to cancel your plan if you agree to CTC LEDGER PTY LTD's Terms of Service and Privacy Policy.

❗️Payment failed notification❗️If you have received a notification about a failed payment, cancelling your subscription will NOT stop the charge attempt. Please contact the support team for further assistance. 😇

Accountants Cancelling a Client’s Subscription

  1. Go to your My Clients page.

  2. Find the client you want to cancel. Click the three dots at the right-hand side and select 'Cancel Subscription'.

After Cancellation/Unsubscribing

After cancellation, you will still have report and paid feature access until the end of your current billing period. You can check and manage your subscription status in your Profile → Manage Subscription.

Once your subscription expires, you will lose access to any paid features, including tax reports. However, if you change your mind, you may renew your subscription before the end date.

FAQ

Question

Answer

Why am I still receiving payment failed notifications after cancellation?

A payment failed notification indicates that your subscription has entered the next billing cycle. Cancelling your subscription after the previous cycle ends will only stop the upcoming, unpaid cycle, so you may still receive an attempted charge. To prevent or stop further attempts, please contact Support.

What happens to my data after cancellation?

Access to paid features and tax reports ends when your billing period expires. Data is retained unless a refund is issued, which may result in deletion.

Can I renew my subscription after cancellation?

Yes, you can renew your subscription any time before the billing period ends.

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