If you encounter the "Something went wrong." error message when using Crypto Tax Calculator (CTC), follow these steps to troubleshoot and resolve the issue:
1. Refresh calculations in your Settings.
Go to Settings > Tax and click 'Refresh calculations', even if it appears they have already been auto-refreshed.
2. Hard refresh the page.
This step clears your browser's cache for the page, forcing it to load the most recent version of that page from the server. This can resolve many issues that occur due to outdated or corrupted files stored in the browser cache.
| Windows | Mac |
Google Chrome | Ctrl + F5 | Cmd + Shift + R |
Firefox | Ctrl + F5 | Cmd + Shift + R |
Safari | n/a | Opt + Cmd + E |
Microsoft Edge | Ctrl + F5 | n/a |
If the issue persists, please contact the support team using the in-app chat so we can assist you further. π