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Handling the "Something went wrong." Error Message
Handling the "Something went wrong." Error Message
Layla Huang avatar
Written by Layla Huang
Updated over a week ago

If you encounter the "Something went wrong." error message when using Crypto Tax Calculator (CTC), follow these steps to troubleshoot and resolve the issue:

1. Refresh calculations in your Settings.

Go to Settings > Portfolio & Tax > Tax Settings and refresh calculations, even if it appears they have already been auto-refreshed.

2. Hard refresh the page.

This step clears your browser's cache for the page, forcing it to load the most recent version of that page from the server. This can resolve many issues that occur due to outdated or corrupted files stored in the browser cache.

Windows

Mac

Google Chrome

Ctrl + F5

Cmd + Shift + R

Firefox

Ctrl + F5

Cmd + Shift + R

Safari

n/a

Opt + Cmd + E

Microsoft Edge

Ctrl + F5

n/a

If the issue persists, please contact the support team using the in-app chat so we can assist you further. πŸ˜‡

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