Your reports will be available once you have paid for a plan. After reconciling all the transactions and resolving all the warnings on the ‘Transactions’ page, you can download your reports in both CSV and PDF format on the ‘Report’ page.

There are some scenarios when your reports are not downloading:

  • The page is blank.

  • The page keeps taking you back to the same page without downloading your reports.

  • The page keeps loading, but your reports are not downloaded.

  • The page doesn’t react.

It could take some time if you have a lot of transactions, but the reports should usually be generated in less than 5 minutes.

If you have trouble downloading your reports, please take the below steps:

  1. Refresh the page and log out and log in again.

  2. Check if your browser is blocking pop-up windows.

  3. Check if your browser is updated to the newest version.

  4. Clear your browser history and caches.

  5. Try other browsers, especially if you are using Safari.

  6. Check if your PDF reader is updated.

  7. Try another device (if your device is aging).

If none of the above works, please get in touch with the support team about your situation so we can help you. 😊

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